1. Zaga Zone's role

Zaga Zone provides technology that helps buyers discover products and helps independent sellers offer products through the marketplace. Unless expressly stated otherwise, sellers are responsible for their products, listings, fulfilment, legal compliance and representations to buyers.

2. Account responsibilities

• Provide accurate and current account information.
• Keep login credentials and verification codes secure.
• Do not impersonate another person or organisation.
• Do not create accounts for fraudulent, abusive or unlawful purposes.
• Notify Zaga Zone of suspected unauthorised account access.

3. Buyer responsibilities

Buyers must:

• provide accurate delivery and payment information;
• review product and seller information before ordering;
• use official Zaga Zone payment processes where provided;
• communicate honestly about orders and disputes;
• avoid fraud, harassment and misuse of seller information.

4. Seller responsibilities

Sellers must:

• publish accurate, lawful and non-misleading listings;
• maintain accurate stock, pricing and product information;
• have the legal authority, approvals and licences required for their products;
• fulfil accepted orders responsibly;
• maintain appropriate delivery records and proof where required;
• comply with the Seller Standards and applicable law.

5. Marketplace payments and vendor settlements

Zaga Zone operates an online marketplace through which independent businesses and vendors offer products and services to buyers. Each vendor appoints Zaga Zone as its limited payment collection agent solely to accept and process buyer payments for orders placed through the Zaga Zone platform. A payment made by a buyer to Zaga Zone or through Zaga Zone's approved payment service provider is treated as payment made to the relevant vendor for that transaction.

Zaga Zone does not charge vendors a platform commission during its launch period. Before settling the remaining amount to a vendor under the applicable vendor agreement and settlement schedule, Zaga Zone may deduct payment-processing charges disclosed to the vendor, refunds, reversals, chargebacks, taxes required by law and other adjustments authorised by the vendor agreement.

The vendor remains responsible for its products, listings, fulfilment, delivery, warranties, returns, regulatory compliance and applicable taxes, except where these Terms expressly state otherwise. Payment status is determined through verified payment-provider information. A redirect, screenshot or user statement alone does not establish that payment succeeded. Zaga Zone may delay order activation or related actions until payment status is confirmed.

6. Seller subscriptions

Certain seller features, listing limits or marketplace visibility may require an active seller subscription. Plan details, billing periods, trial periods, renewal terms and available features will be presented through Zaga Zone.

Subscription fees are separate from seller earnings and payout balances.

7. Orders and fulfilment

Buyers and sellers must follow the order status and fulfilment process presented by Zaga Zone. Sellers should update order statuses accurately and should not mark an order delivered where required delivery steps have not been completed.

8. Prohibited conduct

You must not use Zaga Zone to:

• commit fraud, theft or deceptive conduct;
• sell prohibited, unlawful or unauthorised products;
• circumvent payment or marketplace safeguards;
• misuse another user's personal information;
• publish counterfeit, infringing or misleading listings;
• introduce malicious software or interfere with the service;
• manipulate ratings, reviews, orders or transaction records.

9. Reviews and marketplace content

Reviews and user-generated content must relate to genuine marketplace experiences and must not contain unlawful threats, impersonation, fraudulent claims or other prohibited content.

10. Intellectual property

Users must have appropriate rights to content they upload. Zaga Zone may remove content that reasonably appears to infringe intellectual-property rights or violate applicable law or marketplace policies.

11. Enforcement

Zaga Zone may investigate marketplace activity and may restrict listings, visibility, features or accounts where reasonably necessary to protect users, enforce policies, prevent fraud, address legal risk or comply with a competent authority.

12. Suspension and termination

Accounts may be suspended, restricted or terminated for material or repeated violations, fraud, prohibited activity, misuse of the platform, security risk or legal and regulatory reasons.

13. Service availability

We aim to keep Zaga Zone reliable but do not guarantee uninterrupted availability. Features may change, be temporarily unavailable or be modified for technical, operational, legal or security reasons.

14. Limitation and allocation of responsibility

To the extent permitted by applicable law, each user remains responsible for their own conduct, listings, representations, purchases and legal obligations. Nothing in these Terms excludes rights or responsibilities that cannot lawfully be excluded.

15. Changes

We may update these Terms. Where appropriate, users may be asked to accept an updated version before continuing to use certain marketplace features.

16. Contact

Questions about these Terms may be sent to support@zagazone.com .

Related policies

1. Jukumu la Zaga Zone

Zaga Zone hutoa teknolojia inayowasaidia wanunuzi kugundua bidhaa na kuwasaidia wauzaji huru kuuza bidhaa kupitia soko hili. Isipokuwa pale ambapo imeelezwa wazi vinginevyo, wauzaji wanawajibika kwa bidhaa zao, matangazo ya bidhaa, utekelezaji wa maagizo, kufuata sheria na taarifa wanazowasilisha kwa wanunuzi.

2. Majukumu ya akaunti

• Toa taarifa sahihi na za sasa kuhusu akaunti yako.
• Linda taarifa zako za kuingia na misimbo ya uthibitishaji.
• Usijifanye kuwa mtu au taasisi nyingine.
• Usifungue akaunti kwa madhumuni ya udanganyifu, matumizi mabaya au shughuli zisizo halali.
• Ijulishe Zaga Zone ikiwa unahisi akaunti yako imefikiwa bila ruhusa.

3. Majukumu ya mnunuzi

Wanunuzi wanapaswa:

• kutoa taarifa sahihi za usafirishaji na malipo;
• kukagua taarifa za bidhaa na muuzaji kabla ya kuweka agizo;
• kutumia njia rasmi za malipo za Zaga Zone pale zinapotolewa;
• kuwasiliana kwa uaminifu kuhusu maagizo na migogoro;
• kuepuka udanganyifu, unyanyasaji na matumizi mabaya ya taarifa za muuzaji.

4. Majukumu ya muuzaji

Wauzaji wanapaswa:

• kuweka matangazo ya bidhaa yaliyo sahihi, halali na yasiyopotosha;
• kuhakikisha taarifa za bidhaa, bei na kiasi cha bidhaa zinazopatikana ni sahihi;
• kuwa na mamlaka ya kisheria, vibali na leseni zinazohitajika kwa bidhaa wanazouza;
• kutekeleza maagizo waliyokubali kwa uwajibikaji;
• kuhifadhi taarifa na uthibitisho unaofaa wa usafirishaji pale unapohitajika;
• kufuata Viwango vya Wauzaji na sheria zinazotumika.

5. Malipo ya sokoni na malipo kwa wauzaji

Zaga Zone huendesha soko la mtandaoni ambapo biashara na wauzaji huru hutoa bidhaa na huduma kwa wanunuzi. Kila muuzaji anamteua Zaga Zone kuwa wakala wake mwenye mamlaka yenye mipaka ya kukusanya malipo, kwa madhumuni pekee ya kupokea na kuchakata malipo ya wanunuzi kwa maagizo yaliyowekwa kupitia jukwaa la Zaga Zone. Malipo yaliyofanywa na mnunuzi kwa Zaga Zone au kupitia mtoa huduma wa malipo aliyeidhinishwa na Zaga Zone yatahesabiwa kuwa malipo kwa muuzaji husika wa muamala huo.

Zaga Zone haitatoza wauzaji kamisheni ya jukwaa katika kipindi chake cha uzinduzi. Kabla ya kumlipa muuzaji kiasi kilichobaki kwa mujibu wa makubaliano husika ya muuzaji na ratiba ya malipo, Zaga Zone inaweza kukata gharama za uchakataji wa malipo zilizoelezwa kwa muuzaji, marejesho ya fedha, miamala iliyobatilishwa, chargeback, kodi zinazotakiwa kisheria na marekebisho mengine yaliyoidhinishwa katika makubaliano ya muuzaji.

Muuzaji ataendelea kuwajibika kwa bidhaa zake, matangazo ya bidhaa, utekelezaji wa maagizo, usafirishaji, dhamana, marejesho, kufuata masharti ya mamlaka husika na kodi zinazomhusu, isipokuwa pale ambapo Masharti haya yanaeleza vinginevyo. Hali ya malipo itategemea taarifa zilizothibitishwa kutoka kwa mtoa huduma wa malipo. Kuelekezwa kwenye ukurasa mwingine, picha ya skrini au maelezo ya mtumiaji pekee havithibitishi kuwa malipo yamefanikiwa. Zaga Zone inaweza kusitisha kwa muda uanzishaji wa agizo au hatua zinazohusiana nalo hadi malipo yatakapothibitishwa.

6. Usajili wa wauzaji

Baadhi ya huduma za wauzaji, idadi ya bidhaa zinazoweza kuwekwa au mwonekano wa muuzaji kwenye soko zinaweza kuhitaji usajili hai wa muuzaji. Maelezo ya mipango, vipindi vya malipo, vipindi vya majaribio, masharti ya kuhuisha usajili na huduma zinazopatikana yataonyeshwa kupitia Zaga Zone.

Ada za usajili wa muuzaji ni tofauti na mapato ya muuzaji na salio linaloweza kutolewa.

7. Maagizo na utekelezaji wake

Wanunuzi na wauzaji wanapaswa kufuata hatua za agizo na mchakato wa utekelezaji unaoonyeshwa na Zaga Zone. Wauzaji wanapaswa kusasisha hali ya maagizo kwa usahihi na hawapaswi kuweka agizo kuwa limewasilishwa ikiwa hatua zinazohitajika za usafirishaji bado hazijakamilika.

8. Matumizi yaliyokatazwa

Hauruhusiwi kutumia Zaga Zone kwa ajili ya:

• kufanya udanganyifu, wizi au vitendo vya kupotosha;
• kuuza bidhaa zilizokatazwa, zisizo halali au zisizoidhinishwa;
• kukwepa mifumo ya malipo au ulinzi wa soko;
• kutumia vibaya taarifa binafsi za mtumiaji mwingine;
• kuweka bidhaa bandia, zinazokiuka haki za wengine au matangazo yanayopotosha;
• kuingiza programu hatarishi au kuingilia utendaji wa huduma;
• kudanganya au kubadili kwa njia isiyo halali ukadiriaji, maoni, maagizo au rekodi za miamala.

9. Maoni na maudhui ya watumiaji

Maoni na maudhui yanayotolewa na watumiaji yanapaswa kuhusiana na uzoefu halisi wa matumizi ya soko. Hayapaswi kuwa na vitisho visivyo halali, kujifanya mtu mwingine, madai ya udanganyifu au maudhui mengine yaliyokatazwa.

10. Haki miliki

Watumiaji wanapaswa kuwa na haki zinazofaa za kutumia maudhui wanayoweka kwenye Zaga Zone. Zaga Zone inaweza kuondoa maudhui ambayo kwa sababu za msingi yanaonekana kukiuka haki miliki, sheria zinazotumika au sera za soko.

11. Utekelezaji wa sera

Zaga Zone inaweza kuchunguza shughuli za soko na inaweza kuzuia matangazo ya bidhaa, mwonekano, huduma au akaunti pale inapohitajika kwa sababu za msingi ili kulinda watumiaji, kutekeleza sera, kuzuia udanganyifu, kushughulikia hatari za kisheria au kufuata maelekezo ya mamlaka yenye uwezo.

12. Kusimamishwa au kufungwa kwa akaunti

Akaunti inaweza kusimamishwa, kuwekewa vizuizi au kufungwa kutokana na ukiukaji mkubwa au unaojirudia, udanganyifu, shughuli zilizokatazwa, matumizi mabaya ya jukwaa, hatari za kiusalama au sababu za kisheria na udhibiti.

13. Upatikanaji wa huduma

Tunajitahidi kuhakikisha Zaga Zone inapatikana na kufanya kazi kwa kuaminika, lakini hatuhakikishi kuwa huduma itapatikana bila kukatizwa wakati wote. Huduma zinaweza kubadilishwa, kutopatikana kwa muda au kurekebishwa kwa sababu za kiufundi, uendeshaji, kisheria au usalama.

14. Mgawanyo wa wajibu

Kwa kiwango kinachoruhusiwa na sheria, kila mtumiaji anaendelea kuwajibika kwa mwenendo wake, matangazo yake ya bidhaa, taarifa anazowasilisha, manunuzi na wajibu wake wa kisheria. Hakuna sehemu ya Masharti haya inayofuta haki au wajibu ambao hauwezi kuondolewa kisheria.

15. Mabadiliko ya Masharti

Tunaweza kusasisha Masharti haya. Pale inapofaa, watumiaji wanaweza kuombwa kukubali toleo jipya kabla ya kuendelea kutumia baadhi ya huduma za soko.

16. Mawasiliano

Maswali kuhusu Masharti haya yanaweza kutumwa kupitia support@zagazone.com .

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