1. Accurate seller information

Sellers must provide truthful and current identity, store, contact and payout information. Zaga Zone may request additional documentation when reasonably necessary for verification, security or regulatory purposes.

2. Lawful products only

Sellers must not list, advertise, distribute or sell goods or services that are unlawful, prohibited, stolen, counterfeit, unsafe, fraudulently represented or otherwise unauthorised.

3. Regulated and licensed products

Products whose manufacture, importation, advertisement, distribution or sale requires a licence, permit, registration, prescription, professional authorisation or regulatory approval may only be offered where the seller is legally authorised to do so.

Zaga Zone may request evidence of such authorisation and may restrict or remove listings until satisfactory documentation is provided.

4. Medicines, medical devices and health-related products

Sellers dealing in medicines, medical devices, diagnostics or other regulated health products must comply with applicable Tanzanian regulatory requirements and any required approvals, registrations, licences or professional restrictions.

Sellers must not use Zaga Zone to bypass prescription, controlled-drug, registration, importation, distribution or professional requirements.

5. Dangerous, controlled or restricted goods

Sellers must comply with all applicable restrictions concerning dangerous, hazardous, controlled or age-restricted products. Zaga Zone may prohibit categories entirely where necessary for safety, legal compliance or payment-provider requirements.

6. Counterfeit and stolen goods

Counterfeit, pirated, stolen or unlawfully obtained goods are prohibited. Sellers must have the legal right to sell the products they list.

7. Intellectual property

Sellers must respect trademarks, copyright, patents and other intellectual-property rights. Product photographs, branding and descriptions must not falsely suggest affiliation or authorisation.

8. Truthful listings

Listings must accurately describe the item offered, including where applicable:

• condition and authenticity;
• price and quantity;
• important product characteristics;
• delivery limitations;
• material safety or usage information;
• any legally required disclosures.

9. No misleading health or performance claims

Sellers must not make false, deceptive or unsupported claims about health, treatment, safety, performance, certification, origin or regulatory approval.

10. Stock and fulfilment

Sellers should keep stock quantities reasonably accurate and accept only orders they can fulfil. Order statuses must reflect actual fulfilment progress.

11. Delivery proof and records

Where Zaga Zone requires delivery proof or other fulfilment records, sellers must provide genuine information. Falsifying delivery evidence, payment evidence, licences or transaction records is prohibited.

12. Buyer information

Buyer personal information may only be used for legitimate order fulfilment, customer service and other authorised marketplace purposes. Sellers must not misuse buyer information for harassment, unrelated marketing, fraud or disclosure to unauthorised third parties.

13. Marketplace manipulation

Sellers must not manipulate reviews, ratings, orders, subscription status, payment records, payout records, visibility metrics or other marketplace systems.

14. Documentation and cooperation

Zaga Zone may request supporting documents relating to seller identity, licensing, regulatory approval, product authenticity, fulfilment or marketplace compliance.

15. Enforcement

Zaga Zone may refuse, restrict or remove listings; request supporting documents; limit marketplace visibility; suspend seller privileges; delay publication; or suspend or terminate an account where reasonably necessary to:

• protect buyers or other users;
• investigate suspected fraud or prohibited activity;
• enforce Zaga Zone policies;
• address safety or legal concerns;
• comply with applicable law;
• respond to a competent regulatory or law-enforcement authority.

16. Seller remains responsible

Zaga Zone's ability to review, remove or restrict a listing does not transfer the seller's legal responsibility to Zaga Zone. Sellers remain responsible for understanding and complying with requirements applicable to their products and business activities.

17. Policy updates

Seller Standards may be updated as the marketplace, applicable law, safety requirements or payment-provider requirements evolve. Sellers may be required to acknowledge a newer policy version before continuing to sell.

18. Contact

Questions about seller compliance may be sent to support@zagazone.com .

Related policies

1. Taarifa sahihi za muuzaji

Wauzaji wanapaswa kutoa taarifa za kweli na za sasa kuhusu utambulisho wao, duka, mawasiliano na malipo kwa muuzaji. Zaga Zone inaweza kuomba nyaraka za ziada pale inapohitajika kwa sababu za msingi za uthibitishaji, usalama au udhibiti.

2. Bidhaa halali pekee

Wauzaji hawaruhusiwi kuorodhesha, kutangaza, kusambaza au kuuza bidhaa au huduma ambazo ni haramu, zimekatazwa, zimeibiwa, ni bandia, si salama, zimewasilishwa kwa udanganyifu au hazijaidhinishwa.

3. Bidhaa zinazodhibitiwa au zinazohitaji leseni

Bidhaa ambazo utengenezaji, uagizaji, utangazaji, usambazaji au uuzaji wake unahitaji leseni, kibali, usajili, agizo la daktari, mamlaka ya kitaaluma au idhini ya mamlaka ya udhibiti zinaweza kuuzwa tu pale muuzaji anaporuhusiwa kisheria kufanya hivyo.

Zaga Zone inaweza kuomba uthibitisho wa mamlaka hiyo na inaweza kuzuia au kuondoa tangazo hadi nyaraka zinazokubalika zitolewe.

4. Dawa, vifaa tiba na bidhaa zinazohusiana na afya

Wauzaji wa dawa, vifaa tiba, vifaa vya uchunguzi au bidhaa nyingine za afya zinazodhibitiwa wanapaswa kufuata masharti husika ya udhibiti nchini Tanzania, ikiwemo idhini, usajili, leseni au masharti ya kitaaluma yanayohitajika.

Wauzaji hawaruhusiwi kutumia Zaga Zone kukwepa masharti ya agizo la daktari, dawa zinazodhibitiwa, usajili, uagizaji, usambazaji au masharti ya kitaaluma.

5. Bidhaa hatari, zinazodhibitiwa au zenye vizuizi

Wauzaji wanapaswa kufuata vizuizi vyote vinavyotumika kuhusu bidhaa hatari, zenye kemikali hatarishi, zinazodhibitiwa au zinazowekewa kikomo cha umri. Zaga Zone inaweza kuzuia kabisa baadhi ya makundi ya bidhaa pale inapohitajika kwa sababu za usalama, sheria au masharti ya watoa huduma za malipo.

6. Bidhaa bandia na zilizoibiwa

Bidhaa bandia, zilizonakiliwa kinyume cha sheria, zilizoibiwa au zilizopatikana kwa njia isiyo halali zimekatazwa. Muuzaji lazima awe na haki ya kisheria ya kuuza bidhaa anazoorodhesha.

7. Haki miliki

Wauzaji wanapaswa kuheshimu alama za biashara, hakimiliki, hataza na haki nyingine za miliki. Picha za bidhaa, chapa na maelezo ya bidhaa hayapaswi kutoa picha ya uhusiano au idhini ambayo haipo.

8. Matangazo ya bidhaa yenye ukweli

Tangazo lazima lieleze kwa usahihi bidhaa inayouzwa, ikiwa ni pamoja na pale inapohusika:

• hali na uhalisi wa bidhaa;
• bei na kiasi;
• sifa muhimu za bidhaa;
• vikwazo vya usafirishaji;
• taarifa muhimu za usalama au matumizi;
• taarifa zozote zinazotakiwa kisheria.

9. Hakuna madai ya kupotosha kuhusu afya au utendaji

Wauzaji hawapaswi kutoa madai ya uongo, ya kupotosha au yasiyo na msingi kuhusu afya, matibabu, usalama, utendaji, uthibitisho, asili ya bidhaa au idhini ya mamlaka ya udhibiti.

10. Bidhaa zilizopo na utekelezaji wa maagizo

Wauzaji wanapaswa kuweka taarifa za kiasi cha bidhaa kwa usahihi wa kutosha na kukubali maagizo ambayo wana uwezo wa kutekeleza. Hali ya agizo inapaswa kuonyesha hatua halisi ya utekelezaji wake.

11. Uthibitisho wa usafirishaji na rekodi

Pale Zaga Zone inapohitaji uthibitisho wa usafirishaji au rekodi nyingine za utekelezaji wa agizo, wauzaji wanapaswa kutoa taarifa halisi. Kugushi uthibitisho wa usafirishaji, malipo, leseni au rekodi za miamala ni marufuku.

12. Taarifa za mnunuzi

Taarifa binafsi za mnunuzi zinaweza kutumiwa tu kwa utekelezaji halali wa agizo, huduma kwa mteja na madhumuni mengine yaliyoidhinishwa ndani ya soko. Wauzaji hawapaswi kutumia vibaya taarifa za mnunuzi kwa unyanyasaji, matangazo yasiyohusiana, udanganyifu au kuzitoa kwa watu wengine wasioidhinishwa.

13. Udanganyifu wa mifumo ya soko

Wauzaji hawapaswi kuingilia au kudanganya maoni, ukadiriaji, maagizo, hali ya usajili, rekodi za malipo, rekodi za malipo kwa wauzaji, takwimu za mwonekano au mifumo mingine ya soko.

14. Nyaraka na ushirikiano

Zaga Zone inaweza kuomba nyaraka zinazohusiana na utambulisho wa muuzaji, leseni, idhini ya mamlaka, uhalisi wa bidhaa, utekelezaji wa maagizo au kufuata sera za soko.

15. Utekelezaji wa sera

Zaga Zone inaweza kukataa, kuzuia au kuondoa matangazo ya bidhaa; kuomba nyaraka; kupunguza mwonekano wa muuzaji; kusimamisha baadhi ya huduma za muuzaji; kuchelewesha uchapishaji; au kusimamisha au kufunga akaunti pale inapohitajika kwa sababu za msingi ili:

• kulinda wanunuzi au watumiaji wengine;
• kuchunguza udanganyifu au shughuli zilizokatazwa;
• kutekeleza sera za Zaga Zone;
• kushughulikia masuala ya usalama au kisheria;
• kufuata sheria inayotumika;
• kujibu mamlaka yenye uwezo ya udhibiti au utekelezaji wa sheria.

16. Muuzaji anaendelea kuwajibika

Uwezo wa Zaga Zone kukagua, kuondoa au kuzuia tangazo hauhamishi wajibu wa kisheria wa muuzaji kwenda Zaga Zone. Muuzaji anaendelea kuwajibika kuelewa na kufuata masharti yanayotumika kwa bidhaa zake na shughuli zake za biashara.

17. Masasisho ya sera

Viwango vya Wauzaji vinaweza kusasishwa kadri soko, sheria zinazotumika, mahitaji ya usalama au masharti ya watoa huduma za malipo yanavyobadilika. Wauzaji wanaweza kuhitajika kukubali toleo jipya la sera kabla ya kuendelea kuuza.

18. Mawasiliano

Maswali kuhusu kufuata masharti ya wauzaji yanaweza kutumwa kupitia support@zagazone.com .

Sera zinazohusiana