1. Who this policy applies to

This Privacy Policy applies to buyers, sellers, visitors and other users of Zaga Zone websites, mobile applications and related marketplace services.

2. Information we may collect

Depending on how you use Zaga Zone, we may collect:

• name, email address, phone number and account identifiers;
• seller store details, verification details and business information;
• delivery addresses and order-related information;
• product, review, wishlist and marketplace activity;
• payment references and payout information needed to process transactions;
• support messages and communications with Zaga Zone;
• device, browser, security and diagnostic information;
• information required to prevent fraud, abuse or misuse of the marketplace.

3. Why we use information

We may use personal information to:

• create, maintain and secure user accounts;
• process orders and marketplace transactions;
• support payment confirmation and seller payouts;
• provide notifications and customer support;
• operate seller verification and marketplace safety controls;
• detect fraud, spam, abuse, account compromise and prohibited activity;
• enforce Zaga Zone policies and protect users;
• improve features, reliability and marketplace performance;
• comply with legal or regulatory obligations.

4. Payments and financial information

Zaga Zone may use payment and payout service providers to process transactions. Payment credentials may be handled directly by those providers rather than stored by Zaga Zone. We may retain transaction references, status information and related records necessary to operate the marketplace, resolve disputes, support accounting and comply with legal requirements.

5. Information shared between buyers and sellers

Certain information may be shared when necessary to fulfil an order, such as delivery information, order details and relevant contact information. Buyers and sellers must use this information only for legitimate marketplace purposes and must not misuse personal information for unrelated marketing, harassment, fraud or other unauthorised activity.

6. Service providers

We may use trusted service providers for hosting, authentication, cloud storage, analytics, notifications, payments, payouts, email, security and other services necessary to operate Zaga Zone. These providers may process information only as needed to provide their services and subject to applicable requirements.

7. Legal and regulatory disclosures

We may preserve, use or disclose information where reasonably necessary to comply with applicable law, respond to lawful requests from competent authorities, investigate suspected fraud or unlawful activity, enforce our policies, protect rights and safety, or establish and defend legal claims.

8. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including marketplace operations, security, transaction records, dispute resolution, fraud prevention and applicable legal or regulatory obligations.

Some information may need to be retained after account deletion where required for legitimate legal, security, accounting, fraud-prevention or dispute purposes.

9. Security

Zaga Zone uses technical and organisational safeguards intended to protect personal information. No internet or storage system can be guaranteed to be completely secure, so users must also protect passwords, verification codes and access to their devices.

10. Your privacy rights and choices

Depending on applicable law and circumstances, users may have rights relating to access, correction, deletion, restriction, objection, portability, withdrawal of consent and complaints about personal-data processing.

Zaga Zone may need to verify identity before completing certain requests.

11. Account deletion

Account deletion tools may be available from Account Settings. Deletion may remove the user's account and associated marketplace information, subject to records that Zaga Zone must or reasonably needs to retain for legal, security, financial, fraud-prevention or dispute purposes.

12. Children

Zaga Zone is not intended to be used in a manner that violates applicable requirements concerning children or minors. Users must satisfy any applicable age or legal-capacity requirements for marketplace transactions.

13. Changes to this policy

We may update this Privacy Policy as Zaga Zone changes or legal requirements evolve. Material changes may be communicated through the marketplace or other appropriate channels. The version and last-updated date shown above identify the current policy.

14. Contact

For privacy or account-related questions, contact: support@zagazone.com .

Related policies

1. Sera hii inawahusu nani

Sera hii ya Faragha inawahusu wanunuzi, wauzaji, wageni na watumiaji wengine wa tovuti za Zaga Zone, programu za simu na huduma nyingine zinazohusiana na soko.

2. Taarifa tunazoweza kukusanya

Kulingana na jinsi unavyotumia Zaga Zone, tunaweza kukusanya:

• jina, anwani ya barua pepe, namba ya simu na vitambulisho vya akaunti;
• taarifa za duka la muuzaji, taarifa za uthibitishaji na taarifa za biashara;
• anwani za usafirishaji na taarifa zinazohusiana na maagizo;
• shughuli zinazohusiana na bidhaa, maoni, bidhaa ulizohifadhi na matumizi ya soko;
• kumbukumbu za malipo na taarifa za malipo kwa wauzaji zinazohitajika kushughulikia miamala;
• ujumbe wa msaada na mawasiliano na Zaga Zone;
• taarifa za kifaa, kivinjari, usalama na uchunguzi wa hitilafu;
• taarifa zinazohitajika kuzuia udanganyifu, matumizi mabaya au matumizi yasiyoruhusiwa ya soko.

3. Kwa nini tunatumia taarifa

Tunaweza kutumia taarifa binafsi kwa ajili ya:

• kufungua, kudumisha na kulinda akaunti za watumiaji;
• kushughulikia maagizo na miamala ya soko;
• kusaidia uthibitishaji wa malipo na malipo kwa wauzaji;
• kutoa taarifa na msaada kwa wateja;
• kuendesha uthibitishaji wa wauzaji na mifumo ya usalama wa soko;
• kugundua udanganyifu, barua taka, matumizi mabaya, udukuzi wa akaunti na shughuli zilizokatazwa;
• kutekeleza sera za Zaga Zone na kulinda watumiaji;
• kuboresha huduma, uaminifu wa mfumo na utendaji wa soko;
• kutekeleza wajibu wa kisheria au wa udhibiti.

4. Malipo na taarifa za kifedha

Zaga Zone inaweza kutumia watoa huduma za malipo na malipo kwa wauzaji kushughulikia miamala. Taarifa nyeti za malipo zinaweza kushughulikiwa moja kwa moja na watoa huduma hao badala ya kuhifadhiwa na Zaga Zone. Tunaweza kuhifadhi kumbukumbu za miamala, hali ya malipo na taarifa nyingine zinazohitajika kuendesha soko, kutatua migogoro, kusaidia uhasibu na kutekeleza mahitaji ya kisheria.

5. Taarifa zinazoshirikishwa kati ya wanunuzi na wauzaji

Baadhi ya taarifa zinaweza kushirikishwa pale zinapohitajika kutekeleza agizo, kama vile taarifa za usafirishaji, maelezo ya agizo na taarifa muhimu za mawasiliano. Wanunuzi na wauzaji wanapaswa kutumia taarifa hizi kwa madhumuni halali ya soko pekee na hawapaswi kutumia taarifa binafsi kwa matangazo yasiyohusiana, unyanyasaji, udanganyifu au shughuli nyingine zisizoidhinishwa.

6. Watoa huduma

Tunaweza kutumia watoa huduma wanaoaminika kwa huduma za kuhifadhi mifumo, uthibitishaji wa akaunti, hifadhi ya wingu, takwimu za matumizi, taarifa, malipo, malipo kwa wauzaji, barua pepe, usalama na huduma nyingine zinazohitajika kuendesha Zaga Zone. Watoa huduma hawa wanaweza kushughulikia taarifa pale tu inapohitajika kutoa huduma zao na kwa kufuata mahitaji yanayotumika.

7. Utoaji wa taarifa kwa sababu za kisheria na udhibiti

Tunaweza kuhifadhi, kutumia au kutoa taarifa pale inapohitajika kwa sababu za msingi ili kufuata sheria inayotumika, kujibu maombi halali kutoka kwa mamlaka yenye uwezo, kuchunguza udanganyifu unaoshukiwa au shughuli zisizo halali, kutekeleza sera zetu, kulinda haki na usalama, au kuanzisha na kujitetea dhidi ya madai ya kisheria.

8. Muda wa kuhifadhi taarifa

Tunahifadhi taarifa kwa muda unaohitajika kwa sababu za msingi kutekeleza madhumuni yaliyoelezwa katika sera hii, ikiwemo uendeshaji wa soko, usalama, kumbukumbu za miamala, utatuzi wa migogoro, kuzuia udanganyifu na kutekeleza wajibu wa kisheria au wa udhibiti.

Baadhi ya taarifa zinaweza kuhitaji kuendelea kuhifadhiwa hata baada ya akaunti kufutwa pale inapohitajika kwa sababu halali za kisheria, usalama, uhasibu, kuzuia udanganyifu au utatuzi wa migogoro.

9. Usalama

Zaga Zone hutumia hatua za kiufundi na kiutawala zinazolenga kulinda taarifa binafsi. Hakuna mfumo wa intaneti au uhifadhi unaoweza kuhakikishwa kuwa salama kwa asilimia mia moja. Watumiaji pia wanawajibika kulinda nywila, misimbo ya uthibitishaji na vifaa wanavyotumia kufikia akaunti zao.

10. Haki na chaguo zako kuhusu faragha

Kulingana na sheria inayotumika na mazingira husika, watumiaji wanaweza kuwa na haki zinazohusiana na kupata taarifa zao, kusahihisha taarifa, kufuta taarifa, kuzuia matumizi ya taarifa, kupinga matumizi fulani, kuhamisha taarifa, kuondoa ridhaa na kuwasilisha malalamiko kuhusu namna taarifa binafsi zinavyoshughulikiwa.

Zaga Zone inaweza kuhitaji kuthibitisha utambulisho wa mtumiaji kabla ya kukamilisha baadhi ya maombi.

11. Kufuta akaunti

Zana za kufuta akaunti zinaweza kupatikana kupitia Mipangilio ya Akaunti. Kufuta akaunti kunaweza kuondoa akaunti ya mtumiaji na taarifa zinazohusiana na shughuli zake sokoni, isipokuwa rekodi ambazo Zaga Zone inalazimika au kwa sababu za msingi inahitaji kuhifadhi kwa madhumuni ya kisheria, usalama, kifedha, kuzuia udanganyifu au kutatua migogoro.

12. Watoto na walio chini ya umri

Zaga Zone haikusudiwi kutumiwa kwa njia inayokiuka mahitaji ya sheria yanayohusu watoto au walio chini ya umri. Watumiaji wanapaswa kutimiza masharti yoyote yanayotumika kuhusu umri au uwezo wa kisheria kufanya miamala katika soko.

13. Mabadiliko ya sera hii

Tunaweza kusasisha Sera hii ya Faragha kadri Zaga Zone inavyobadilika au mahitaji ya kisheria yanavyobadilika. Mabadiliko makubwa yanaweza kutangazwa kupitia soko au njia nyingine zinazofaa. Toleo na tarehe ya mwisho ya kusasishwa iliyoonyeshwa hapo juu vinatambulisha sera inayotumika kwa sasa.

14. Mawasiliano

Kwa maswali kuhusu faragha au akaunti, wasiliana kupitia: support@zagazone.com .

Sera zinazohusiana